Neptune water meter is one of the best water meters you will find in the market, but still, some of us might experience some issues with the meter.
Fixing a water meter is not an easy task. You will have to find the proper reason behind the issues before going for the repair.
So, if you’re wondering how to fix Neptune water meter problems, this article might be able to help you.
How Do Neptune Water Meters Work?
Neptune meters track water flow using a precision measuring chamber inside the meter body. As water passes through, it turns a wheel called an impeller, which rotates based on the volume of flow.
The rotations are detected by a register sensor, then converted into volume units like gallons or cubic feet. This data displays on the meter readout so customers and utility workers can monitor usage. Most Neptune meters also have leak detector features that identify possible leaks.
Possible Reasons Behind Neptune Water Meter Issues
Though Neptune Technology group has the best-featured water meter with their innovative technology in roll, some of us might face a few issues with their products.
Such issues are very rare, and almost every customer says they are happy with their Neptune water meter.
However, we can’t ignore the possible reasons for any problem you might come to see and should have a little knowledge about it.
If you’re someone who is already facing issues with your Neptune water meter, this is for you –
- Long Term Usage
It is quite obvious that an old water meter can not provide the ultimate accuracy.
So if your water meter is not showing the accurate result, causes a leak or so, and has been in use for multiple decades, maybe it is time for you to buy a new water meter and replace the old one.
Though an average water meter can easily serve about 15 to 20 years and almost shows the correct result, you might need to replace your water meter if it has been used for more than 10 years.
- Problematic Air Valve
Neptune water meter comes with different ranges of prices and a variety of models. In some models, it is found that the problem lies in the air valve.
Air floats through the pipes of the water meter, and the air valve manages that air.
The air regulator inside the water meter prevents the air from troubling the water and keeps the water flow stable.
But if something happens with the air regulator and the air valve in it, major problems may entail. The meter starts to show incorrect results, and in the worst-case scenario, the pipe gets leaked.
- Water Leakage
In the traditional water meter, water leakage is such a common problem.
Users spend thousands of dollars to solve this problem because it brings various other faulty water meter symptoms such as pipe bursts, breakage of the water meter, etc.
Neptune water meter can detect any leakage with its smart technology, but still, a leakage can be the very reason for your water meter problem.
It won’t cost you much to repair but can cause you a lot of trouble and leave damage to your water meter.
- Leaky Toilet
Have you ever looked at your water meter and got all surprised by seeing the bill?
Your water consumption did not change, but still, the bill was higher than usual. In that case, you should have checked your toilet flush.
A leaky toilet causes a lot of water decay. The toilet can be leaked in many ways. For example, it is possible that the flapper hasn’t sat properly on the flush valve or that it is distorted.
So whenever you feel that your water meter has a problem, check the toilet flapper first.
- Cold Weather
Your water meter can be frozen due to extremely cold weather. This mostly happens with traditional water meters with the pointers. But smart water meters can also get frozen.
Sometimes this cold weather can cause permanent damage to your water meter. However, a frozen water meter can be repaired easily most of the time.
A plumber can help you decide whether you should throw it out or repair it.
How to Fix Issues of Neptune Water Meter?
All Neptune water meters are A.M.R (Automatic Meter Reader) compatible.
That’s why fixing the Neptune water meter problem can be a little bit tricky.
Let’s see what we can do for the solutions –
- Inform the Customer Service
Neptune Technology Group provides very effective customer services. So you can quickly make a call to them and ask for help with your water meter problem.
They also offer a warranty, so calling for their support is the best way to solve these problems.
If we talk about Neptune E-Coder R900i water meter problems, it will be tough to solve them without getting professionals’ help because the technology Neptune has used in it is very complicated.
So informing the customer service can be your one-stop solution.
- Fix the Toilet
As we discussed earlier, a leaky toilet can cause various water meter problems. So if you find that the leakage of your toilet flush causes a problem in your water meter, you should first fix the toilet.
- Right Placement
Extremely cold weather is terrible for your water meter. In winter, you have to ensure that the water meter is in the right place.
Don’t set it near the floor or try to avoid the basement because the coldest air circulates in these places.
If the water meter is in the box or a separate cabinet, keep the door open during the day so that sunlight can come in.
- Replace the Measuring Chamber
One of the effective ways to fix your water meter is by replacing the measuring chamber. Most of the time, the water meter shows inaccurate measurements because of the faulty measuring chamber.
Neptune T-10 water meter problems are mostly caused by defects in the measuring chamber.
You will need some tools such as a flathead screwdriver, a socket wrench, and a half-inch socket to replace the measuring chamber. Then you have to open the bottom plate with these tools. After that, you will find a screen that protects the chamber.
Remove the screen and gently detach the chamber by flipping over the meter. There you go, now replace it with a new one.
This video might help you!
Neptune Water Meter: Is It Worth It?
Everybody wants a water meter that will serve them with the finest quality and absolute accuracy. Neptune water meter offers both. It has the most impressive technology, and the measurement provides the ultimate accuracy.
Neptune Technology Group manufactures water meters for different purposes and uses. Residential, Commercial and Industrial, Fire service, and Metering Systems are their four different categories for water meters.
Among them, the type S water meter is their most popular one. It is mostly used for measuring the accurate flow of the water.
Neptune E-Coder R900i water meter has the most powerful technology in it. This water meter does not need any external wire and an internal battery to be installed.
This specific product transmits every type of data such as water flow measurement, leak, tamper, reverse flow, etc. The data can be received by their mobile app, Neptune Walk By, their gateway data collection system.
The app collects data every 14 seconds and shares it through one-way communication.
Furthermore, Neptune T-10 is the most common and popular water meter for residential use. It is famous for its accuracy at any flow rate.
So when in doubt about selecting a suitable water meter, you can definitely trust Neptune T-10 for measuring your regular water flow rate and many more.
FAQ About Neptune Water Meter Problems
When operating properly, Neptune meters are very accurate per engineering standards. However, malfunctions can lead to inaccurate readings. Common accuracy issues include faulty registers, damaged measuring chambers, backflow, improperly installed meters, and disabled low flow sensitivity.
Yes, Neptune meters can sometimes give false high readings leading to over-billing. This is often caused by defects in the register, issues with the measuring components, or disabled low flow sensitivity failing to accurately account for all water volumes.
Signs of a faulty Neptune meter include inaccurate readings not matching your perceived usage, consistently running leak detector icon with no leaks on premises, failure to detect known leaks, registration problems at low flows, and communication failures with utility billing systems. Having your meter professionally tested can confirm any malfunctions.
Neptune water meters have a small LED light icon that flashes if the meter senses constant water flow. This alerts customers to potential leaks in plumbing downstream from the meter. Faulty sensors, disabled indicators, external leaks, and unrecognized flow profiles can prevent leak detection.
Final Words
All the Neptune water meters are very high-quality water meters. If you want to buy a water meter that will serve you with ultimate accuracy and smartness, you should go for a Neptune water meter.
Though Neptune water meter problems are very rare, you should be aware of these because water meter problems can bring so much hassle into your life.
Nonetheless, if you ever face these, hopefully, following the techniques mentioned above will solve your problems.
my neptune water meter recorded a reading of 415 cubic meters for a 3 month billing cycle this meter is
over 22 years old that i know of as that is how long i have had the house , in the previous billing cycle the bill was high as well but there was a leak in the toilet which was fixed , no new leaks in house that i can see
, just want to know is this posible to run that much water in 3 months through a meter that is suplied with a 1/2 pex line in and a 1/2 pex line out , the normal water consumption per household is about 15 cubic meters in my town using those figures i thinjkl i ahve a reading of over 6 years of water , my servic provider wants to send away the meter to get tested i would like to test on site myse;f befopr this hapens
can tou send a proper plan for testing this meter