If you’re looking to remodel your bathroom without going through a full gut renovation, replacing the tub and shower enclosure is often the most effective upgrade. Two popular bathroom remodelers that specialize in bath tub and shower replacements are Bath Fitter and West Shore Home.
Both companies have been around for decades and have installed hundreds of thousands of bathrooms across North America. They offer similar services for a similar price point, so how do you choose between them?
In this comprehensive guide, we’ll go through the key differences between Bath Fitter and West Shore Home when it comes to products, services, prices, and reputation. We’ll provide pros and cons for each company so you can determine which is the better fit for your bathroom remodel.
A Brief Comparison Table
|Feature||Bath Fitter||West Shore Home|
|Years in business||39 years, founded 1984||17 years, founded 2006|
|Number of locations||200+ locations||20+ states|
|Services offered||Tub-to-shower conversions, tub and shower replacements, resurfacing||Same services as Bath Fitter|
|Tub-to-shower design options||1 basic shower configuration, 4 color options||More size and layout options, 15+ color options|
|Tub and shower materials||Acrylic, enameled steel, cultured marble||Same materials|
|Cost for tub-to-shower conversion||$3,500+||$2,100+|
|Cost for tub replacement||$3,000+||$1,800+|
|Cost for shower replacement||$5,000+||$3,000+|
|Cost for resurfacing||$2,500+||$1,500+|
|Warranty||Lifetime warranty on materials and labor||Same lifetime warranty|
|Customer satisfaction||3 out of 5 stars average||4 out of 5 stars average|
Overview of Bath Fitter
Founded in 1984, Bath Fitter is one of the OGs of the bath remodeling industry.
They specialize in tub-to-shower conversions, tub and shower replacements, and tub and shower resurfacing.
Bath Fitter operates in the US and Canada with over 200 locations.
Their installers have over 30 years of experience replacing and resurfacing baths.
- Very established company with extensive experience
- Large network of installers across North America
- Good reputation for quality of materials
- Seamless walls for easy cleaning
- Lifetime warranty on materials and installation
- More expensive than competitors
- Pushy sales tactics reported by some customers
- Limited design options – only 4 colors available
Overview of West Shore Home
Founded in 2006, West Shore Home is a newer player in the bath remodeling space but has quickly grown to become one of the largest bath remodelers in North America.
They provide the same services as Bath Fitter – tub-to-shower conversions, tub and shower replacements, and resurfacing existing tubs and showers. West Shore Home operates in over 20 states and has done over 200,000 bathroom remodels.
- Significantly lower prices than Bath Fitter
- More design options – over 15 different colors
- Good reputation for quality of materials
- Lifetime warranty on installations
- Seamless walls for easy cleaning
- Not as established as Bath Fitter
- Smaller installer network than Bath Fitter
- Some complaints about damage during installs
Key Differences Between Bath Fitter And West Shore Home Bath Remodelers
Now that we’ve provided an overview of both companies, let’s do a detailed feature-by-feature comparison.
- Tub-to-Shower Conversions
One of the most popular bathroom remodels is converting a standard bathtub into a walk-in shower. Both Bath Fitter and West Shore Home offer tub-to-shower conversions.
They will remove your existing tub and replace it with a spacious shower enclosure featuring seamless walls.
Bath Fitter and West Shore Home use similar methods for the conversion – retaining the existing tub frame and water lines to install the new shower pan and walls directly over the old tub.
This avoids the need for messy demolition or altering plumbing lines.
The main difference between the two companies for tub-to-shower conversions is cost and design options.
Bath Fitter offers only one basic shower configuration and four color options.
West Shore Home has more size and layout options for the shower area and over 15 different color options. West Shore Home’s conversions are also approximately 40% less expensive.
- Bathtub and Shower Replacements
If you want to replace your tub or shower enclosure entirely, both Bath Fitter and West Shore Home offer complete bathtub and shower replacements. This involves removing your old tub or shower walls down to the studs and installing a brand new tub or shower system.
For bathtub replacements, both companies claim to be able to install the new tub in one day without any demolition required of existing tile or walls. Each company offers acrylic, enameled steel and cultured marble tubs.
For shower replacements, they provide complete shower modules with seamless one-piece walls and a base. Bath Fitter offers a few different shower sizes while West Shore Home has a wider selection of shower sizes and layouts.
The materials used are very comparable between the two companies. The main differences are cost and design options. Again, West Shore Home offers many more colors, patterns, and configuration options but for a significantly lower price.
- Tub and Shower Resurfacing
You can save thousands of dollars by resurfacing your existing tub or shower walls and floor rather than replacing them. Bath Fitter and West Shore Home provide professional resurfacing services.
The process involves cleaning and prep of your existing tub/shower, applying an acrylic bonding layer, then spraying on layers of acrylic finish. This resurfacing will fix chips and cracks, conceal stains and discoloration, and provide a fresh new look.
The companies use very similar resurfacing processes and materials. As with their other services, the main differences come down to cost and customization. Bath Fitter offers only four basic colors starting at about $2,500. West Shore Home has over 15 color options starting at around $1,500.
- Customer Satisfaction and Reviews
When looking at the reputation of Bath Fitter vs West Shore Home, both score relatively well but West Shore Home appears to edge out Bath Fitter when it comes to customer satisfaction.
On the Better Business Bureau, Bath Fitter has an A+ rating but also over 500 complaints filed over the past 3 years. Many complaints cite issues with the quality of workmanship, customer service, and pushy sales tactics.
West Shore Home has an A rating on the BBB with less than 100 complaints over the past 3 years. They appear to have fewer issues with installation problems and customer service.
Third party review sites like Trustpilot tell a similar story. Bath Fitter has around a 3 out of 5 star average from over 1500 reviews. West Shore Home has a 4 out of 5 star average from over 5000 reviews. Customers commonly cite the quality of work and pricing as positives for West Shore Home.
The warranties offered by both Bath Fitter and West Shore Home are excellent. Both companies provide lifetime warranties on both materials and labor. So if anything goes wrong with the installation or the quality of the materials down the road, they will repair or replace it for free.
The warranties are fully transferable to future homeowners as well. Ultimately there is not much difference between the two when it comes to the warranty coverage.
- Pricing and Costs
Here is a pricing overview for some common tub and shower remodels:
- Tub-to-shower conversion: $3,500+ for Bath Fitter, $2,100+ for West Shore Home
- Acrylic tub replacement: $3,000+ for Bath Fitter, $1,800+ for West Shore Home
- Shower replacement: $5,000+ for Bath Fitter, $3,000+ for West Shore Home
- Tub resurfacing: $2,500+ for Bath Fitter, $1,500+ for West Shore Home
As you can see, West Shore Home’s pricing is significantly lower across the board. In general, you can save 30-50% by going with them over Bath Fitter.
Keep in mind that pricing for any remodeling project is affected by factors like your location, the size of the bathroom, and customization options chosen. Be sure to get detailed quotes from each company for your specific project.
Frequently Asked Questions (FAQ)
Here are answers to some commonly asked questions when comparing Bath Fitter vs West Shore Home:
West Shore Home’s main competitors are Bath Fitter, DreamMaker Bath & Kitchen, Re-Bath, The Home Depot, and Lowe’s.
Bath Fitter and ReBath offer very similar services and products though ReBath provides full bathroom remodels while Bath Fitter focuses only on tubs and showers. ReBath is owned by the Home Depot and is a smaller company with fewer locations than Bath Fitter.
West Shore Home is owned by the private equity firm Littlejohn & Co.
West Shore Home has been in business since 2006, giving them over 15 years of experience with bath remodeling. However, they are younger than competitor Bath Fitter, which has been around since 1984.
Overall, West Shore Home beats out Bath Fitter for price, design options, and customer satisfaction. Unless you specifically want a company with a longer history like Bath Fitter, we recommend choosing West Shore Home for your bath remodeling needs.
Just be sure to get multiple quotes before making your final decision. With either company, make sure you understand all costs, construction methods, timelines, and warranties before signing a contract.